Refund & Return

This Refund & Returns Policy (“Policy”) applies to all purchases made on saimart.in (“website”). By making a purchase on our website, you agree to the terms and conditions of this Policy.

1. Refunds

1.1 Eligibility for Refunds
We strive to provide you with high-quality products and services. If you are not satisfied with your purchase, you may be eligible for a refund under the following conditions:

a) Defective or Damaged Products: If the product you receive is defective or damaged, you must notify us within 24-hours of receipt. We may require you to provide photographic evidence or return the product, depending on the nature of the issue.

b) Incorrect Product Shipment: If we ship/deliver an incorrect product to you, you must notify us within 24-hours of receipt. We may require you to return the product in its original condition.

1.2 Non-Refundable Items
Certain items are non-refundable unless they are defective or damaged upon receipt. These items include perishable goods, intimate or sanitary products, and products that fall under specific categories such as personal care and hygiene. Services taken are non-refundable.

1.3 Refund Process
To initiate a refund, please contact our customer support team. We will guide you through the refund process and provide you with the necessary instructions and information. Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

1.4 Refund Method
If your refund is approved, we will process the refund using the original payment method used during the purchase. Please note that it may take 2-4 days for the refunded amount to be credited back to your account, depending on your bank or payment provider.

2. Returns

2.1 Eligibility for Returns
In addition to the circumstances mentioned in section 1.1, you may also be eligible to return a product if you have changed your mind about the purchase. However, certain conditions apply:

a) Return Period: You must initiate the return process within 24-hours of receiving the product.

b) Product Condition: The product must be unused, in its original packaging, and in the same condition as when you received it. Any signs of use, damage, or tampering may result in the rejection of the return request.

c) Return Shipping: You are responsible for the cost of return shipping unless the return is due to our error, such as shipping an incorrect product or a defective item.

2.2 Return Process
To initiate a return, please contact our customer support team. We will guide you through the return process and provide you with the necessary instructions and information. Once we receive and inspect the returned product, we will notify you of the approval or rejection of your return.

2.3 Return Method
If your return is approved, you may be eligible for a refund, store credit, or exchange, depending on your preference and the availability of the product.

3. Replacement

3.1 Eligibility for Replacement
If you received a defective or damaged product, or if we shipped an incorrect item to you, you may be eligible for a Replacement. Exchanges are subject to product availability.

3.2 Replacement Process
To initiate a replacement, please contact our customer support team. We will guide you through the replacement process and provide you with the necessary instructions and information. Once we receive and inspect the returned product, we will notify you of the availability of the requested item.

If you have any questions, concerns, or requests regarding this Refund & Returns Policy, please contact our customer support team via WhatsApp. Please note that this Policy is subject to change without notice. It is your responsibility to review this Policy periodically for any updates or modifications.

Thank you for reading our Refund & Returns Policy.