Privacy

This Privacy Policy explains how SaiMart.in (“we,” “us,” or “our”) collects, uses, and safeguards the personal information of individuals (“you” or “your”) who visit our website and use our services. We are committed to protecting your privacy and ensuring the security of your personal information. By accessing or using our website, you agree to the terms and conditions of this Privacy Policy.

1. Information We Collect

1.1 Personal Information
When you visit SaiMart.in, we may collect certain personal information from you, including but not limited to your name, address, email address, phone number, and payment details. We collect this information when you voluntarily provide it to us during the registration process, checkout, or when you contact us for support.

1.2 Non-Personal Information
We may also collect non-personal information about your usage of our website, such as your IP address, browser type, device information, and website activity. This information is collected using cookies and similar technologies to enhance your browsing experience and improve our services.

2. Use of Personal Information

2.1 Order Processing & Customer Support
We use your personal information to process and fulfill your orders for online grocery, personal care, home essential products and services. This includes order confirmation, delivery, and customer support.

2.2 Analytics and Personalization
We may use your personal information to analyze your preferences, browsing behavior, and purchase history to develop insights and improve our product offerings and services. This helps us personalize your experience on our website and tailor promotions and offers that may be of interest to you.

2.3 Communication and Marketing
We may use your personal information to inform you about our products, services, offers, updates, and upcoming events related to online grocery, personal care, and home essential products and other range of services. We may communicate with you via email, SMS, WhatsApp or other means of communication you have provided.

2.4 Account Management
We collect and use your personal information to create and manage your registered account on our website, allowing you access to its features and functionality. Note that no SaiMart employee will ever ask for your account password. In case you notice such incidents, please report them immediately via customer support.

2.5 Internal Analytics and Research
We may use your personal information for internal purposes, such as data analysis, research, and auditing, to improve our products, services, and customer communications in the online grocery, personal care, and home essential products categories.

2.6 Legal Compliance and Dispute Resolution
We may use your personal information to comply with any legal or regulatory requirements or respond to requests from governmental or judicial authorities. Additionally, we may use your information to address any requests, disputes, grievances, or complaints raised by you in relation to your use of our website.

2.7 Fraud Detection and Security
We may use your personal information to detect and monitor any fraudulent or illegal activity on our platform to protect our website and users from potential harm. It is requested to not reply or view emails received in your inbox other than our official email: [email protected].

3. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. We use secured servers in India; along with SSL encryption for data transmission and secure payment gateways to ensure the safe checkout process. However, no data transmission or storage system can be guaranteed to be 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Once your personal information is no longer needed, we will securely delete or anonymize it.

5. Third-Party Disclosure

We do not sell or share your personal information with third parties. However, we may share your information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, and providing customer support. These third-party service providers are obligated to protect your personal information.

6. Cookies and Similar Technologies

We use cookies and similar technologies to collect non-personal information about your browsing activities on our website. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may impact your experience on our website.

7. Links to Third-Party Websites

Our website may contain links to third-party websites that are not operated or controlled by us. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our website is not intended for children under the age of 12. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 16, we will take steps to delete such information from our records.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements without prior notice. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

If you have any questions or concerns about our privacy policy or the way we process your personal information, please contact us via WhatsApp. We will respond to your request as soon as possible.